Terms of Service

Effective date: May 25, 2026  ·  Last updated: May 25, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") are a binding agreement between Asheville Home Health Inc., a North Carolina corporation that provides the LEMR platform ("LEMR," "we," "us," or "our"), and the agency, organization, or individual that accesses or uses the LEMR web application or the LEMR mobile applications for iPhone and Android (together, the "Services"). By creating an account, accessing, or using the Services, you agree to these Terms and to our Privacy Policy. If you are accepting these Terms on behalf of an agency or organization, you represent that you are authorized to bind that entity. If you do not agree, do not use the Services.

2. The Services

LEMR is a software platform for home health and home care agencies that supports clinical documentation, scheduling, visit verification, billing, payroll, compliance reporting, and patient engagement. The Services are provided as software-as-a-service and may be updated, improved, or modified over time. The Services are practice-management and documentation tools; they do not provide medical, billing, coding, accounting, or legal advice, and they do not make clinical or reimbursement decisions.

3. Eligibility & Accounts

The Services are intended for use by licensed home health and home care agencies and their authorized personnel, and by adult patients or their authorized representatives using the patient portal. You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials, for all activity under your account, and for promptly notifying us of any unauthorized use. Accounts are individual; credentials must not be shared.

4. Subscriptions, Fees & Billing

Access to the Services for agencies is sold on a subscription basis. Fees, billing frequency, and the included number of users are set out in your order or subscription plan. Unless stated otherwise: subscription fees are billed in advance and are non-refundable except as required by law; subscriptions renew automatically for successive periods unless cancelled before the renewal date; and we may change pricing on renewal with prior notice. Fees for additional users beyond a plan's allowance apply as described at the time of order. You are responsible for applicable taxes. Patient invoice payments processed through the Services are handled by a third-party payment processor subject to its own terms and fees.

5. Customer Responsibilities

As a condition of using the Services, the subscribing agency agrees to:

• Use the Services in compliance with all applicable laws and regulations, including HIPAA and Medicare and Medicaid program requirements;
• Be solely responsible for the accuracy, quality, and legality of all data entered into the Services and for the clinical, coding, billing, and compliance decisions made by its personnel;
• Obtain and maintain all consents, authorizations, and notices required to collect and process patient information;
• Manage its own user accounts — assigning appropriate roles, and promptly deactivating accounts for departed staff;
• Secure the devices and networks its personnel use to access the Services; and
• Independently verify any output of the Services, including AI-assisted suggestions, claim files, and compliance calculations, before relying on it.

LEMR is a tool that supports an agency's work; it does not replace the professional judgment of clinicians, coders, billers, or compliance staff, and the agency remains responsible for its own regulatory compliance.

6. Business Associate Agreement & HIPAA

Where an agency uses the Services to create, receive, maintain, or transmit protected health information, LEMR acts as the agency's "business associate" under HIPAA. A Business Associate Agreement ("BAA") is included with every agency subscription and governs the parties' respective HIPAA obligations. In the event of a conflict between the BAA and these Terms regarding PHI, the BAA controls.

7. Acceptable Use

You agree not to: access or use the Services other than as permitted by these Terms; attempt to gain unauthorized access to the Services, other agencies' data, or our systems; reverse engineer, decompile, or copy the Services except as permitted by law; interfere with or disrupt the integrity or performance of the Services; upload malware or harmful code; use the Services to violate the privacy or rights of others; or resell or provide the Services to third parties without our written consent. We may suspend access to protect the Services, our customers, or third parties.

8. Customer Data & Ownership

As between the parties, the subscribing agency owns all data it and its users enter into the Services ("Customer Data"), including patient records. You grant LEMR a limited license to host, process, and transmit Customer Data solely to provide and support the Services and as permitted by the BAA and our Privacy Policy. We may use aggregated, de-identified information that does not identify any individual or agency to operate and improve the Services. You are responsible for maintaining your own copies of Customer Data as required by your recordkeeping obligations; export tools are available within the Services.

9. Intellectual Property

The Services, including all software, designs, text, graphics, and the LEMR name and logo, are owned by Asheville Home Health Inc. or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription, solely for your internal business purposes. No other rights are granted. Feedback you provide about the Services may be used by us without obligation to you.

10. Third-Party Services

The Services rely on and integrate with third-party providers, including cloud infrastructure and a payment processor, and may let you transmit data to payers, clearinghouses, and government systems. Your use of those third-party services may be subject to their own terms. We are not responsible for third-party services we do not control.

11. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, LEMR disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will meet every regulatory requirement applicable to your agency. LEMR does not provide medical, clinical, coding, billing, accounting, tax, or legal advice. Outputs of the Services — including AI-assisted content, claim files, payroll calculations, and compliance indicators — are aids that must be reviewed and verified by qualified personnel before use.

12. Limitation of Liability

To the fullest extent permitted by law, LEMR and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost or inaccurate data, arising out of or relating to the Services, even if advised of the possibility of such damages. To the fullest extent permitted by law, LEMR's total aggregate liability arising out of or relating to the Services will not exceed the amount paid by the subscribing agency to LEMR for the Services in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, and obligations regarding PHI are governed by the BAA.

13. Indemnification

You agree to defend, indemnify, and hold harmless LEMR from and against claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services in violation of these Terms or applicable law, the Customer Data you enter, or your agency's clinical, billing, or compliance decisions.

14. Term & Termination

These Terms apply while you use the Services. Either party may terminate a subscription as provided in the applicable order or, absent an order term, on reasonable notice; agency subscriptions are otherwise month-to-month unless agreed in writing. We may suspend or terminate access for non-payment or for breach of these Terms. On termination, your right to access the Services ends. We will make Customer Data available for export for a limited period after termination as described in the BAA and our retention practices; thereafter, data is deleted or de-identified except where retention is required by law. See our Account & Data Deletion page for details.

15. Changes to the Services or Terms

We may modify the Services and may update these Terms from time to time. When we make material changes to these Terms, we will update the "Last updated" date and provide reasonable notice through the Services or by email. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in North Carolina for any dispute not otherwise subject to an agreed alternative dispute-resolution process. If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

17. Contact Us

Questions about these Terms can be sent to:

Asheville Home Health Inc.
Email: support@lemrsystems.com
Mailing address: 5 Doctors Park, Suite D, Asheville, NC 28801